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Now welcoming pharmacies and clinics across Canada and the U.S.

Give your pharmacists and front desk their day back

Trained remote admin staff for independent pharmacies and clinics across Canada and the United States. We handle the phones, faxes, insurance work and data entry, so your team can focus on patients.

Book a visitSee what we handle

Health privacy agreement includedLive in two weeksMonth-to-month

"Is it ready?" call answered
Fax sent to prescriber
Daily reportToday's admin, handled
  • Refill requests called backDone
  • Prescriber faxes followed upDone
  • Insurance rejection resubmittedDone
  • Special authorization formFlagged

Anything stuck is flagged to your team before the end of the day.

Refill requests"Is it ready?" callsPrescriber faxesInsurance rejectionsPrior and special authorizationPhones and bookingReferral faxesConsult notes and resultsGovernment and private insurance claimsPatient intakeData entry
What your agent handles

The admin that keeps your team away from patients

For pharmacies

  • Refill requests and "is it ready?" calls
  • Prescriber faxes and follow-up
  • Insurance rejections
  • Prior and special authorization forms
Pharmacy services

For clinics

  • Phones and booking
  • Referral faxes
  • Chasing consult notes and results
  • Government and private insurance claims
  • Patient intake
Clinic services

Help that fits the way you already work

A dedicated team

Trained agents assigned to you, working inside your own pharmacy system or EMR with their own logins.

Your patient data stays in your systems

Records never move. Agents connect over an encrypted connection from locked-down company computers.

No hiring headaches

No recruiting, benefits or sick days to cover. Your agents arrive trained and stay dedicated to you.

The clear line

Your licensed staff stay in charge

Our agents do administrative work only, directed and reviewed by your team. That line is written into every client agreement.

Agents never

  • Verify prescriptions
  • Give medical advice or triage
  • Interpret results
  • Handle product or the till
Privacy & Security

Built for health privacy law from day one

Privacy & Security
Your pharmacy or clinicYour pharmacy system or EMR. Patient records stay here.
Encrypted connection
Encrypted connection
Our secure officeYour agent on a locked-down company computer.
Your agent works inside your system. Nothing is copied out of it.
  • Signed health privacy agreement
  • Multi-factor authentication on every sign-in
  • Office-based staff on locked-down computers
  • Breach notice within 24 hours

Let's take the phones off your team's hands

We're happy to visit your pharmacy or clinic.

Book a visit
+1 613-981-3184hello@medorca.ca